Planned
Why RCAs go stale — and the control that fixes itDraft
Staleness is not a discipline problem, it is a design problem. What a problem management KPI framework has to measure if you want records that close.
Notes
Writing on operations, Lean and the AI layer.
Short pieces on what actually works in critical-environment operations — service management that survives contact with a live site, Lean applied without the theatre, and where AI genuinely removes work versus where it just moves it.
Planned
Platform migrations: the stabilisation period nobody budgets forDraft
Lessons from taking a region through a ServiceNow transition. The cutover is the easy part; the ninety days after it decide whether the new model holds.
Planned
The most automatable work in a data center is not in the data hallDraft
Triage summaries, RCA drafting, knowledge maintenance, change risk assessment. Where AI earns its place in operations — and the three places it must never sit.
Planned
What a poultry processing plant taught me about hyperscaleDraft
Throughput is throughput. The constraint theory that works on a processing line works on a rack deployment pipeline, and it is more visible when you can see it move.
New pieces land here first. For anything in the meantime, the conversation usually starts on LinkedIn.
Open to conversations
Working on a similar problem?
Happy to compare notes on operations design, service management or AI-enabled workflow.