Critical environments
Eight-plus years in live data centers
Physical IT infrastructure, rack deployment, network readiness, remote power and temperature monitoring, and close coordination with Critical Environment teams.
Sydney, Australia · Data Centers + AI
Operations & process transformation for critical infrastructure.
I take operations that are complex, inconsistent or growing faster than their process can carry, and turn them into governed, measurable, AI-enabled systems. Thirty years across hyperscale data centers, national networks and regulated environments, with a US patent along the way.
30+
Years in technology & operations
8
Years at Amazon / AWS
8+
Years in critical environments
$1M
CAPEX + OPEX savings delivered
100s
Racks installed and maintained
Operating scope
Leadership grounded in the physical operation.
My experience spans the management system and the infrastructure it protects, from hands-on rack deployment and critical-environment support to regional incident governance, people leadership and investment decisions.
Incident leadership
Regional operational control
Run incident management at Vantage across APAC, with leadership reporting, post-incident RCA, corrective action governance and cross-functional escalation.
Capacity delivery
Hundreds of racks across a career
Installed and maintained hundreds of racks, then designed the AWS process flow coordinating logistics, installation, network validation and deployment readiness.
Financial discipline
$1M in CAPEX and OPEX savings
Delivered improvement work that removed or avoided a combined $1M in capital and operating expenditure while improving the underlying process.
People leadership
Teams of up to five direct reports
Managed, coached and developed direct reports while influencing wider technical, operational and platform teams across functions and locations.
Safety and efficiency
Controls that work in the operation
Supported WHS through permit-to-work, change management and maintenance programs, and led processing improvements that reduced electricity and gas use.
The proposition
Most operations problems are not technical. They are structural.
Sites run differently. Incidents get written up three different ways. RCAs go stale. Change queues grow because the process was never designed for the scale it now carries. My work is to find that structure, redesign it, and make the improved way the easiest way to work, then prove it with data.
Diagnose
- Value stream and process mapping across sites and functions
- Root cause discipline that goes beyond symptom capture
- Data-led identification of non-value-added work
- Governance and quality review of operational documentation
Redesign
- Standardised incident, problem, change and knowledge workflows
- Platform transitions, including APAC to global ServiceNow
- KPI frameworks with staleness controls and clear accountability
- Automation and AI applied to repeatable editorial, reporting and triage work
Embed
- Leadership reporting cadence that survives the launch quarter
- Capability building: coaching leaders and teams, not just writing procedure
- Cross-functional alignment across Site Ops, Service Desk, CE and platform teams
- Lean training delivery, including at the Elphinstone SWE facility
Verified credential
AWS Certified AI Practitioner
Foundational expertise in AI, machine learning and generative AI concepts, responsible use, and selecting appropriate AWS technologies for business use cases.
Issued 18 August 2026 · Expires 18 August 2029
Signature work
What I have shipped.
Vantage Data Centers · APAC
Global ServiceNow transition
Led APAC service improvement through the move from a regional platform to the global ServiceNow instance, and carried the region through the stabilisation period that follows every platform cutover.
One operating model across APAC sites.
Vantage Data Centers · APAC
Problem management KPI framework
Designed and implemented KPI structures for problem management, including staleness controls that stop records ageing quietly and clearer ownership at each stage.
Problems that close, not problems that drift.
Vantage Data Centers · APAC
Leadership reporting cadence
Established weekly APAC incident reporting plus RCA and corrective action reporting, giving leadership a consistent regional picture instead of site-by-site anecdote.
A single source of operational truth.
Amazon Web Services
Hardware deployment process flow
As Technical Program Manager, built the process flow for deploying new hardware into Amazon data centres: the choreography between logistics, install and validation.
Repeatable deployment at hyperscale.
Amazon Web Services
ACES / LEAN software and process
Four and a half years delivering continuous improvement and DevOps tooling inside AWS data centres: automated rack position testing, ticketing workflow wrappers, logistics and stock control automation.
Engineering applied to operations, not just to product.
NW Tasmania Community Media
AI-enabled newsroom relaunch
On the committee of The Central Coast Voice, leading the relaunch and introducing AI tools to automate editorial and distribution workflows for a volunteer-run monthly.
Same volunteers, far more output.
US11131692B1
Granted United States Patent
Patent spotlight
Line isolating power connector
An original invention, taken from problem statement through to a granted US patent, for a connector design addressing safe isolation in powered line work. Patents are not the point of an operations career, but they are evidence of a habit: seeing an unsafe or wasteful step that everyone has normalised, and refusing to leave it alone.
Where this is going
Data center operations is about to be rebuilt around AI, twice.
Once as the load: AI capacity is reshaping density, commissioning tempo and the consequence of every outage. And once as the tool: the operational layer itself (triage, RCA drafting, knowledge management, change risk assessment) is the most automatable work in the building. I sit at the intersection of both, with the operating discipline to know which parts should never be automated at all.
Open to conversations
Senior operations leadership, APAC.
If you are scaling data center operations across a region and the process is not keeping up with the footprint, that is the exact problem I solve. Based in Sydney.